Terms & Conditions

Effective Date: January 2026

Welcome to Hikma Cosmeceuticals. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these terms.

Please read the following conditions carefully before using our services.

General Terms

Hikma Cosmeceuticals provides cosmetic and skincare products through its online platform. All users must use this website legally, ethically, and responsibly.

We reserve the right to modify, suspend, or discontinue any part of the website, products, services, pricing, or policies without prior notice.

Product Information

We always try to ensure that product descriptions, images, prices, and information are accurate and updated. However, occasional errors, inaccuracies, or variations may occur.

Product packaging, color, or appearance may slightly vary depending on manufacturer updates, lighting conditions, or display settings.

Hikma Cosmeceuticals reserves the right to correct errors or cancel orders affected by pricing or technical issues.

Order Acceptance & Cancellation

Once an order is placed, customers will receive an order confirmation. However, order confirmation does not guarantee final acceptance.

We reserve the right to:

  • Cancel suspicious or fraudulent orders
  • Refuse orders with incorrect information
  • Cancel orders due to stock unavailability
  • Limit quantities for certain products

Customers may also request order cancellation before shipment confirmation.

Pricing & Payments

All prices displayed on the website are listed in Bangladeshi Taka (BDT) unless otherwise mentioned.

Payments may be accepted through:

  • Cash on Delivery (COD)
  • Mobile Banking
  • Bank Transfer
  • Online Payment Gateway

Customers are responsible for providing valid payment information.

Shipping & Delivery

Delivery timelines may vary depending on location, courier service, weather conditions, public holidays, or operational circumstances.

While we always aim for timely delivery, Hikma Cosmeceuticals will not be responsible for delays caused by third-party courier services or unforeseen situations.

Intellectual Property

All website content including:

  • Logos
  • Graphics
  • Product descriptions
  • Images
  • Website design
  • Text and branding materials

are the intellectual property of Hikma Cosmeceuticals and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Hikma Cosmeceuticals shall not be liable for:

  • Indirect or incidental damages
  • Delayed deliveries
  • Allergic reactions due to customer-specific sensitivities
  • Improper product usage by customers

Customers are advised to read product instructions carefully before use.

Policy Changes

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Hikma Cosmeceuticals
32/2 Society, Savar, Dhaka, Bangladesh
Phone: +8801707-944363
Email: [email protected]