Frequently Asked Questions
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Are your products authentic?
Yes, Hikma Cosmeceuticals is committed to providing high-quality and carefully selected cosmetic and skincare products to ensure customer satisfaction and trust.
How can I place an order?
You can place an order directly through our website by adding your desired products to the cart and completing the checkout process.
Do you confirm orders by phone?
Yes. After receiving your order, our support team will contact you by phone for order confirmation before shipment.
Which courier service do you use?
We process and deliver orders through Steadfast Courier for safe and reliable nationwide delivery.
How long does delivery take?
Delivery time may vary depending on location and courier operations. Usually, orders are delivered within 3-5 business days after confirmation.
What is your return and refund policy?
Customers may request a return or refund within 7 days of receiving the product if they receive damaged, defective, or incorrect items. Approved requests are processed within 15 business days.
INFORMATION ABOUT US
