Privacy Policy

Effective Date: January 2026

At Hikma Cosmeceuticals, we highly value the privacy, trust, and confidence of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us through our online platforms.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When customers interact with Hikma Cosmeceuticals, we may collect certain personal and non-personal information, including but not limited to:

  • Full Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information
  • Order History
  • Device & Browser Information
  • IP Address and Website Usage Data

This information helps us provide better services, process orders efficiently, improve website performance, and enhance customer experience.

How We Use Your Information

The information collected from customers may be used for the following purposes:

  • Processing and confirming orders
  • Delivering products successfully
  • Providing customer support and assistance
  • Sending order updates and notifications
  • Improving website functionality and customer experience
  • Preventing fraudulent activities and unauthorized transactions
  • Sharing promotional offers, discounts, and product updates

We only collect information that is necessary for business operations and customer service.

Information Sharing Policy

Hikma Cosmeceuticals respects customer privacy and does not sell, rent, or trade personal information to third parties for marketing purposes.

However, customer information may be shared with trusted third-party service providers only when necessary for:

  • Product delivery and courier services
  • Payment gateway processing
  • Technical website support
  • Legal obligations or government requirements

All third-party partners are expected to maintain the confidentiality and security of customer information.

Data Security

We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure. While we strive to maintain strong security systems, no online platform can guarantee 100% complete security.

Customers are encouraged to keep their account details and personal information confidential.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website performance.

Customers may disable cookies through browser settings if preferred, though certain website features may not function properly afterward.

Customer Rights

Customers have the right to:

  • Request access to their personal information
  • Correct inaccurate information
  • Request deletion of personal data where applicable
  • Contact us regarding privacy-related concerns

Policy Updates

Hikma Cosmeceuticals reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately after being published on the website.

We encourage customers to review this page periodically for updates.

If you have any questions regarding your privacy or personal information, please contact us using the details below.

Contact Information

Hikma Cosmeceuticals
32/2 Society, Savar, Dhaka, Bangladesh
Phone: +8801707-944363
Email: [email protected]