Return, Refund & Skin Results Guarantee Policy

Effective Date: January 2026

At Hikma Cosmeceuticals, customer satisfaction is extremely important to us. We are committed to delivering quality cosmetic and skincare products with reliable customer support. If you experience any issue with your order, please review our policy below.

Eligibility for Return & Refund

Customers may request a return, replacement, or refund if they receive:

• Damaged products

• Defective products

• Wrong items

• Missing items

• Expired products

Return or refund requests must be submitted within 7 days of receiving the order.

Requests submitted after the specified timeframe may not be accepted.

Return Conditions

To qualify for a return or refund:

• Products should remain unused whenever applicable

• Original packaging should be preserved

• Invoice or proof of purchase may be required

• Customers may need to provide product photos or videos for verification

Products damaged due to misuse, negligence, or improper storage by customers may not qualify for return or refund approval.

Refund Processing

Once a return request is reviewed and approved, Hikma Cosmeceuticals will begin the refund or replacement process within 7 business days.

Refunds may be processed through:

• Original payment method

• Mobile banking

• Bank transfer

• Store credit or adjustment

Processing times may vary depending on banking or payment provider procedures.

Non-Refundable Situations

Refunds or returns may not be accepted for:

• Opened or heavily used products

• Products damaged after delivery

• Change of mind after use

• Requests made beyond the allowed timeframe

Shipping Charges

Delivery or shipping charges are generally non-refundable unless the issue occurred due to our mistake, incorrect shipment, or damaged delivery.

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Skin Results Guarantee Program

Certain Hikma Cosmeceuticals products may be covered under our optional Skin Results Guarantee Program and accompanied by an official Guarantee Card.

How the Program Works

• Customers who do not observe noticeable skin improvement within 15 days are encouraged to contact our support team for consultation.

• Based on individual assessment, our skincare specialists may recommend continuing use for an additional period or suggest an alternative product.

• If no satisfactory improvement is observed within 25 days of receiving the product, customers may contact us using the number provided on their Guarantee Card.

Refund Eligibility Under the Guarantee Program

To qualify for a refund under this program:

• The customer must possess a valid Guarantee Card with a serial number.

• The claim must be submitted within 25 days of receiving the product.

• Any remaining product, original packaging, and supporting purchase information may be requested for verification.

• Refunds, if approved, will exclude delivery and shipping charges.

Important Disclaimer

Results may vary depending on skin type, lifestyle, medical conditions, consistency of use, and other individual factors. No skincare product can guarantee identical results for every customer.

Our Skin Results Guarantee Program is designed to provide additional customer confidence and support, but it does not constitute a medical guarantee or promise of specific outcomes.

Guarantee Card Validity

• The Guarantee Card remains valid for 25 days from the date the customer receives the product.

• Claims submitted after the 25-day validity period may not be eligible for review or refund under this program.

Contact Information

Hikma Cosmeceuticals
Vill: Araliya, Ward-08, P.O: Rowail, PS: Dhamrai, Dhaka 1822
Phone: +8801707-944363
Email: [email protected]