Return & Refund Policy

Effective Date: January 2026

At Hikma Cosmeceuticals, customer satisfaction is extremely important to us. We are committed to delivering quality cosmetic and skincare products with reliable customer support. If you experience any issue with your order, please review our Return & Refund Policy below.

Eligibility for Return & Refund

Customers may request a return, replacement, or refund if they receive:

  • Damaged products
  • Defective products
  • Wrong items
  • Missing items
  • Expired products

Return or refund requests must be submitted within 7 days of receiving the order.

Requests submitted after the specified timeframe may not be accepted.

Return Conditions

To qualify for a return or refund:

  • Products should remain unused whenever applicable
  • Original packaging should be preserved
  • Invoice or proof of purchase may be required
  • Customers may need to provide product photos or videos for verification

Products damaged due to misuse, negligence, or improper storage by customers may not qualify for return or refund approval.

Refund Processing

Once a return request is reviewed and approved, Hikma Cosmeceuticals will begin the refund or replacement process within next 7 business days.

Refunds may be processed through:

  • Original payment method
  • Mobile banking
  • Bank transfer
  • Store credit or adjustment

Processing times may vary depending on banking or payment provider procedures.

Non-Refundable Situations

Refunds or returns may not be accepted for:

  • Opened or heavily used products
  • Products damaged after delivery
  • Change of mind after use
  • Requests made beyond the allowed timeframe

Shipping Charges

Delivery or shipping charges are generally non-refundable unless the issue occurred due to our mistake, incorrect shipment, or damaged delivery.

Contact Information

Hikma Cosmeceuticals
32/2 Society, Savar, Dhaka, Bangladesh
Phone: +8801707-944363
Email: [email protected]